FAQs

Find quick answers to common questions.

  • About Product

  • Shipping

  • Return & Refund

  • Warranty

  • Care & Maintenance

About Product

What are the buttons on the left armrest of the LiberNovo Omni Chair for, and how do I use them?

The buttons on the left armrest of the LiberNovo Omni Chair are designed to adjust the lumbar support strength and activate the OmniStretch massage feature, enhancing your comfort. For a detailed guide on lumbar support adjustment, check out our tutorial video from 0:21 to 0:27 at here. For instructions on using the OmniStretch massage, see the video from 3:11 to 3:17. To use the buttons, press and hold to adjust the setting, then release when it feels right for you. For further assistance, feel free to contact us at Libernovo.my@libernovo.my

How does the LiberNovo Omni compare to Herman Miller Aeron, Steelcase Leap, or Humanscale Freedom?

The LiberNovo Omni is the world’s first dynamic ergonomic chair, featuring a Bionic FlexFit backrest and chip-controlled dynamic support, powered by a battery to provide real-time adjustments for personalized comfort. In contrast, the Herman Miller Aeron relies on a static mesh design, the Steelcase Leap offers manual lumbar adjustments, and the Humanscale Freedom has a simpler auto-recline feature. Omni’s dynamic tracking technology adapts to your movements, delivering a more flexible and comfortable experience.

How do Omni’s dynamic support and tracking features work?

The Omni is designed to adapt to your movements for a healthier, more comfortable sitting experience, thanks to the Dynamic Support System and ErgoPulse Motor System, which use a motorized lumbar support to adjust in real-time as you shift, stretch, or lean up to a 160° recline. The Bionic FlexFit Backrest, with 16 precision joints and 8 adaptive panels, mimics your spine’s natural S-curve, ensuring seamless support with no gaps or strain, while the 6-coordinated linkage system connects the neckrest, backrest, armrests, and seat cushion to dynamically track your posture changes for a customized fit without manual adjustments.

What is the battery life of the Omni, and does it require frequent charging?

The Omni is equipped with a 2200mAh 12V built-in battery, and its battery life depends on usage: with 1 full traction stretch cycle per day, the battery lasts up to 30 days; if you only occasionally use the motor adjustment buttons (e.g., 3 adjustments per day), the battery can last up to 1 year. The battery powers the chip-controlled dynamic and massage features, requiring minimal charging, making it ideal for extended office or home use.

What makes Omni's spinal massage feature unique?

The Omni offers an electric massage with a 50mm deep spinal stretch, controlled by the chip-driven backrest movement, precisely relieving back tension. Unlike the static support of Herman Miller or Humanscale chairs, Omni’s massage feature provides a relaxing experience during breaks, similar to the soothing effects of a high-end massage chair.

Is the Omni suitable for long sitting hours?

Yes, the Omni is designed for prolonged sitting. Its dynamic support encourages micro-movements, reducing fatigue from static postures. The zoned foam seat cushion, with three hardness levels (firm at the back to support the sit bones, softer at the front to reduce leg pressure), improves blood circulation, matching the comfort of the Steelcase Leap but with smarter dynamic adjustments.

How does Omni’s comfort compare to other high-end chairs?

Yes, the Omni is designed for prolonged sitting. Its dynamic support encourages micro-movements, reducing fatigue from static postures. The zoned foam seat cushion, with three hardness levels (firm at the back to support the sit bones, softer at the front to reduce leg pressure), improves blood circulation, matching the comfort of the Steelcase Leap but with smarter dynamic adjustments.

Can the Omni help relieve back pain?

Yes, Omni can effectively relieve back pain. Its Dynamic Support system and ErgoPulse electric lumbar support adjust in real-time, while the Bionic FlexFit Backrest (with 16 precision joints and 8 adaptive panels) mimics your spine’s S-curve for seamless support, reducing prolonged sitting strain. Additionally, the zoned seat cushion optimizes pressure on the sit bones and legs, preventing discomfort.

How difficult is it to assemble the Omni?

The Omni is easy to assemble, requiring only the provided simple tools and taking about 15-20 minutes to complete. The assembly process is comparable to the 15-20 minutes required for the Herman Miller Aeron or Steelcase Gesture, with Omni offering clear instructions and online support to ensure a hassle-free setup.

Is the Omni suitable for different body types?

The Omni is designed for users between 5'2" and 6'3" (approximately 158-190cm) and weighing up to 300 lbs (approximately 136 Kg). Its dynamic adjustments automatically adapt to various body types, similar to the multi-size options of the Herman Miller Aeron. Note: Users taller than 1.9m may find it less suitable, as the chair is optimized for ergonomics for those under 1.9m.

 

What is the purpose of Omni’s footrest accessory?

The Omni offers an optional comfort footrest in two heights (8.8cm for users 170-190cm, 13.5cm for users 158-169cm), tailored to the common 75cm fixed desk height in Asia, ensuring an ergonomic sitting posture. The footrest enhances leg comfort, similar to Humanscale’s footrest accessory, but Omni’s height options are more precise.
 

How breathable is the Omni?

Thanks for your interest in the LiberNovo Omni! The Omni boasts excellent breathability, thanks to its innovative micro-linen-feeling elastic fabric and skin-friendly stretch layer, which enhance air circulation. Paired with a soft pressure-relieving sponge, it effectively releases heat and moisture, keeping you cool and comfortable during long sits. Whether working or relaxing, Omni’s breathable design delivers all-day comfort.

Are Omni’s armrests comfortable?

Omni’s premium foam armrests are thick, soft, and durable, offering excellent support without deformation. Compared to the adjustable armrests of the Steelcase Gesture, Omni’s armrests prioritize a softer touch, ideal for prolonged use.

How mobile is the Omni?

The Omni is equipped with silent wheels that glide smoothly on any floor without scratching or making noise, similar to Steelcase’s high-quality wheelsets. Whether in an office or at home, you can easily reposition the chair without disrupting your work.

How does Omni’s recline function work?

The Omni offers 4 recline settings, adjustable from 105° to 160°, suitable for working, gaming, or relaxing. Compared to the automatic recline of the Humanscale Freedom, Omni’s multi-setting options provide greater flexibility for different scenarios.

What is the durability of the Omni?

Thanks for your interest in the LiberNovo Omni! Regarding durability, the Omni meets BIFMA standards, backed by rigorous simulations, lab-endurance, and pressure tests for long-lasting reliability. Its frame is made with high-strength materials, and the electric system supports up to 300 lbs.

Is the Omni suitable for both home and office use?

Yes, Omni’s modern design and dynamic comfort make it ideal for both home offices and professional settings. Its silent wheels and sleek appearance rival high-end chairs from Herman Miller and Steelcase, blending practicality with aesthetics.

Shipping

How are shipping-related issues handled?

We offer free standard shipping to the West Malaysia. Additional fees apply for East Malaysia:

Less than 4kg Accessories - RM 10.00 MYR
Ergonimic Chair - RM 199.00 MYR 


Delivery normally takes 3-5 business days after order is processed. However, it may vary due to weather, carrier delays, or incorrect addresses, for which LiberNovo Malaysia is not responsible. If your shipment is damaged, lost, or delayed, contact us via Whatsapp or email us at Libernovo.my@libernovo.my within 7 days of the estimated delivery date at and we’ll work with the carrier to resolve the issue or provide a replacement. See our Shipping Policy for details.

Return & Refund

What is the return policy?

Our return policy for doors is as follows: LiberNovo Malaysia will cover 100% of the return shipping costs. Upon receiving the returned product, we will inspect it to ensure it meets our return conditions (e.g., undamaged, in original packaging, and in like-new condition). For assistance or to initiate a return, please contact us at Libernovo.my@libernovo.my or WhatsApp us with your order number and return details—we’ll guide you through the process and address any questions!

What kind of after-sales support is available?

We provide robust after-sales support, including online technical assistance (installation guidance, repairs, etc.) and spare parts service. Within the warranty period, if a quality issue arises, we offer free repairs or replacement parts (shipping is free within West Malaysia). Please contact us at Libernovo.my@libernovo.my or WhatsApp, with a response within 24 hours on business days. For returns or exchanges, requests must be made within 14 days of receiving your return and confirming the product status.  Ssee our Return & Refund Policy for more details.

Warranty

What guarantees come with purchasing the Omni? (Warranty-Related)

The LiberNovo Omni comes with a comprehensive warranty: a 5-year limited warranty on the chair frame (excluding electronic components) and a 2-year limited warranty on electronic components (battery, actuator, and related wiring). The warranty period starts from the date of purchase (as confirmed by your proof of purchase). Under normal use, if a quality issue arises due to non-human factors, we offer free repair or replacement parts. For more details, please see our Warranty Policy.

Care & Maintenance

Omni Chair Care and Maintenance

With proper care and maintenance, your LiberNovo Omni Chair will deliver years of dynamic comfort, adaptive support, and superior performance. Designed with innovative features like the Bionic FlexFit Backrest, ErgoPulse Motor System, and micro-linen-feeling elastic fabric, the Omni requires specific care to maintain its quality and functionality. Follow the guidelines below to keep your chair in top condition.

 

 

Base, Frame, and Armrests

 

Normal Cleaning

  • Wipe the aluminum or plastic base, frame, and armrests with a soft, damp cloth soaked in mild detergent and warm water.
  • Rinse thoroughly with a clean, damp cloth and dry immediately with a soft cloth to prevent water spots.
  • Do not use solvents, abrasive cleaners, or harsh chemicals, as they may damage the finish.

 

Micro-Linen-Feeling Elastic Fabric and Multi-Density Cushion

 

Normal Cleaning

  • Vacuum the fabric surfaces (seat, backrest, and headrest) weekly using an upholstery attachment to remove dust and debris. Regular vacuuming reduces the need for deep cleaning.
  • Avoid using a vacuum with a rotary brush or brushing the fabric, as this may damage the micro-linen texture or alter its appearance.

Spot Cleaning

  • Immediate Action: Blot stains immediately with a soft, absorbent cloth to prevent setting. Do not rub, as this may spread the stain or damage the fabric.
  • Water-Based Stains (e.g., coffee, soft drinks, juice):
  • Apply a water-based upholstery cleaner or a mild, warm soapy water solution (not overly soapy) using a damp cloth or sponge.
  • Work the cleaner into a light foam, gently cleaning the stained area.
  • Remove residue with a clean, damp cloth dipped in cool water. Avoid hot water, as it may set the stain.
  • Blot dry with a clean cloth and let air dry completely.
  • Oil-Based Stains (e.g., grease, makeup):
  • Use a dry-cleaning solution designed for fabrics, applied with a damp cloth or sponge. Test the solution on a small, hidden area first to ensure no discoloration or damage.
  • Apply the solution with light, quick strokes, starting from the outside of the stain and moving inward to avoid spreading.
  • Blot away excess solution with a clean, damp cloth, then dry with a soft cloth.
  • Note: Excessive wetting may damage the fabric or cushion. Use minimal liquid and avoid vigorous scrubbing.
  • Stubborn Stains: If stains persist, contact a professional upholstery cleaning service for assistance.
     

Casters

  • Check casters monthly for debris, hair, or dust buildup. Clean with a small brush or warm, soapy water to ensure smooth rolling.
  • Replace worn or damaged casters to maintain mobility and protect the flooring. Contact LiberNovo support at support@libernovo.com for replacement parts.

 

ErgoPulse Motor System and SyncroLink Mechanism

  • Regular Inspection: Every 3 months, test the motorized lumbar support and reclining functions (105°–160°) for smooth operation. If you notice stiffness or unusual noises, contact LiberNovo support for guidance.
  • Battery Care: For battery-powered models, ensure the battery is charged as per the user manual. Avoid exposing the chair to extreme temperatures, which may affect battery performance.

 

Optional StaySync Footrest

  • Wipe the footrest with a soft, damp cloth and mild detergent. Dry thoroughly to prevent water spots.
  • Check screws and connections quarterly to ensure stability. Tighten if necessary using the provided tools or contact LiberNovo for assistance.

 

General Tips

  • Environment: Place the Omni Chair in a dry, well-ventilated area to prevent mold or material degradation. Avoid prolonged exposure to direct sunlight to prevent fading of the fabric.
  • Adjustments: Regularly adjust the chair’s settings (headrest, armrests, seat height, lumbar support) to maintain ergonomic benefits. Refer to the user manual for optimal configurations.
  • Large Areas: For extensive soiling, contact a professional cleaning service specializing in upholstery to avoid damaging the chair’s advanced materials.

 

For further assistance or replacement parts, contact our support team at support@libernovo.my or visit www.libernovo.com. We’re here to ensure your LiberNovo Omni Chair continues to provide dynamic comfort and support for years to come!

Need more help?

If you need more help, send an email or WhatsApp us and we will contact you as soon as possible.

 

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LiberNovo Omni

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Shipping Policy

Product

LiberNovo Omni

Company

About Us

Contact Us

Info

FAQs

Tutorials

Privacy Policy

Terms of Service

Warranty

Return & Refund

Shipping Policy

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LiberNovo Malaysia by Aonic Lifestyle Sdn Bhd

9, Jalan TP 6, Taman Perindustrian Uep, 47600 Subang Jaya, Selangor

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Copyright © 2025 LiverNovo Malaysia. All Rights Reserved.

Copyright © 2025 LiberNovo Malaysia. All Rights Reserved.